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To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must request a return within 30 days of receiving your order. Items that are damaged or show signs of wear will not be accepted for return. Please inspect your order upon arrival and contact us immediately if there are any issues.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Please allow 2-3 business days for us to respond to your request.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Woven Delusions is not responsible for items lost or damaged during return shipping. Ensure that the return package is securely packed to avoid any damage during transit.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Certain items are non-returnable, including custom or personalized rugs and clearance items. If you are unsure whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about your options before completing your order.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with Woven Delusions is satisfactory. Thank you for choosing us for your rug needs.
